All committed to ensuring that the mountain remains a pleasure
The Tourist Office, the ski lifts, equipment rental companies, ski schools, accommodation providers, bars restaurants, traders, service providers, ... we are all wondering about the best way to welcome you and keep you safe good health in our resort. Here are our Frequently Asked Questions which should remove all your worries about your next stay at our resort!
The resort will open from December 19, 2020 to April 16, 2021
Due to the current confinement, the Tourist Office answers your phone calls from 9 a.m. to 12 p.m. and from 2 p.m. to 5 p.m. from Monday to Friday. The whole team prepares the season by teleworking and we ensure a permanence every Monday with the same schedule hours.
When the Tourist Office reopens:
In the face of Covid, responsibility is shared, everyone does their part to preserve everyone's health.
What are the cancellation conditions for accommodation providers in the event of COVID illness or government travel restrictions this winter?
You have booked your stay and are wondering about the cancellation or postponement conditions. The conditions are not the same depending on the hosts. The first thing to do is to contact yours to make them specify these conditions.
The answer to your questions can only be individual and depending on the period chosen in relation to the state of health and government decisions in effect at the time of your stay.
You must distinguish between the two cases:
A government directive due to the health situation prevents you from coming to enjoy your stay in our resort: you can request the reimbursement of deposits paid to your accommodation provider.
You or a member of your family is affected by COVID and you must cancel your stay: either insurance taken out with your stay covers this possibility and your deposit will be refunded to you upon presentation of proof, or this is not the case and some hosts support this scenario. you will need to contact him and discuss the various possibilities with him.
What are the accommodation providers' obligations regarding the cleanliness or disinfection of accommodation?
The disinfection of furnished tourist accommodation, hotels and tourist / prestige residences is governed by protocols and good practice guides that the accommodation providers apply.
To be completely reassured, please contact your host and ask him about the protocols he have put in place to welcome you in the best conditions.
how will it be with the ski lifts?
The wide open spaces of France's 4th largest ski area await you with no restriction on attendance. Social distancing is easy to achieve on the slopes and ON SKIE WITHOUT MASK!
The mask will be compulsory only in the queues and on the ski lifts as in all meeting places and means of transport.
Les Sybelles is the very first and the only ski area in France to have dealt with its contact areas such as ticket offices, ski lift poles, chairlift safety barriers, automatic lift pass collection terminals ... with an exclusive process that destroys viral cells (coronavirus, influenza, gastro) for a year. This process implemented by the company Clean-Zone-Protect is non-chemical and based on "mechanics" to destroy microbes, viruses and bacteria in order to prevent the transmission of diseases by contact.
what are the cancellation conditions for ski lessons?
For any reservation canceled due to COVID-19, the total amount paid will be, upon presentation of supporting documents (such as a medical certificate or a copy of an institutional decision): postponed if this is possible, otherwise reimbursed. In the event that the service is interrupted due to COVID-19, the amounts paid will be postponed, if possible, otherwise, reimbursed on a "pro rata temporis" basis.
what are the cancellation conditions for ski lessons?
For any service canceled due to COVID or the impossibility of official travel, the ESI undertakes to reimburse the service in full or in proportion to what has been consumed, on presentation of medical proof or a institutional document. The ESI undertakes to respect the health protocols and presents in the attached document to download its measures put in place. In La Toussuire, lessons will welcome a maximum of 5 to 8 students.
The Utile mini-market is currently open: compliance with barrier gestures and wearing a mask is compulsory.
The shops are now closed in the resort, as they will reopen, wearing a mask will be mandatory indoors and social distancing must be respected as you are used to now. Most of the resort's stores have implemented one-way traffic this summer and will continue to offer it this winter. They will regularly disinfect the equipment made available to you. The hydro-alcoholic gel will be available at the entrance, it will be up to you!
The resort's bars and restaurants are now closed. Two restaurant are proposing meal on the go (L'Elan and Le Caltha). When they will reopen, they will respect any health regulations at the time of your stay. Mask and hydro-alcoholic gel will be mandatory.
The shuttles are not available for the moment in the resort. the mask will be required to take the free internal shuttles as well as the free interstation shuttles. It will also be compulsory for the outward and return shuttles from Saint-Jean-de-Maurienne. It is safer to bring hydro-alcoholic gel, since it is not available on the buses.